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BUSINESS

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How to use Slack: Polidea's tips

If there was one app that is screened at all moments by all Polidea’s employees, it would be Slack. Not only the platform became our one-and-only internal communication channel, but we use Slack for much more than this. Here are super features we integrated to get the best of this now indispensable tool.

#public-chat

At Polidea, we do not have a customer service (Mostly because customers never have to complain about our services). However, we have a chat box on our website, which redirects all questions asked to our #public channel on Slack. So that any employee which is not busy can reply to the visitor. Really useful when the questions get really technical to have the knowledgeable person handy. Our contact form on our website also redirects to one of our Slack channel, and display the contact request in real time. No need of customer service software when you have Slack. Public-chat

#SocialMedia

At any time, this channel is recording all our Social Media activities. It transcripts our posts and tweets, and notify us for every retweets, mentions or repost from our company accounts. This is a really helpful tool to control and analyse what is being said about Polidea, or how well is a blog post received. Also make our PR activity more transparent for the whole company. SocialMedia

#Custom-Integration & Jira-Continuous-Integration

On a more practical level, we use slack to trace all changes we make on our website repository. It also gives us the status of each new builds, failed or passed and who did it. As for our website, while working on projects we are recording our Continuous Integration efforts through Slack. Those integrations are really useful when it comes to have a good overview of the development of your build and solve bugs efficiently. JiraCI

@szpieg

@szpieg is our spybot, he crawls our gmail calendars and if someone is absent will report to anyone trying to contact him through Slack, and until when. Pretty useful to avoid getting angry to the lack of response of an empty chair. spybot

#product-testing

We are using Slack integrations to test API requests from our apps. It becomes really useful when you need to check how your API is communicating with your device. You can customized the testing process as far as your imagination can lead you. In the following example the API was checking user’s location changing with latitude and longitude coordinates, but also the URL to Google Maps with user’s position and reported it to Slack. apptesting

#Lunch

Our office is located at the very heart of Warsaw best food district. You can imagine how hard it would be for us to just go out and wander around our streets to find the right special of the day. So we created a Slackbot who fetches daily menus (from social media) of close-by restaurants and hand it over when asked. A handy feature, getting really enticing around 11 30 am. Lunch

Slack has become really useful to Polidea for integrating our everyday practices, from internal communication to our lunch choices. Not only a tool, but a tool box full of new integrations coming up everyday, that will facilitate your workflow tenfold. If your company you are using smart Slack integration, please let us know! We will be updating the list as we find other use of Slack, stay tuned.

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JasonCommunication Specialist

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Used abbreviations:

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on the protection of natural persons with regard to the processing of personal data and on the free movement
of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

ARES – Polish Act on Rendering Electronic Services dated 18 July 2002

TL – Polish Telecommunications Law dated 16 July 2004

1)        sending to the given email address a newsletter including information on Polidea’s new projects, products, services, organised events and/or general insights from the mobile app business world |art. 6.1 a) GDPR, art. 10.2 ARES and art. 172.1 TL (upon your consent)

Personal data:name, email address

2)       statistical, analytical and reporting purposes |art. 6. 1 f) GDPR (based on legitimate interests pursued by Polidea, consisting in analysing the way our services are used and adjusting them to our clients’ needs, as well as developing new services)

Personal data:name, email address

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You may withdraw your consent to process your personal data at any time.

Withdrawal of the consent is possible solely in the scope of processing performed based on the consent. Polidea is authorised to process your personal data after you withdraw your consent if it has another legal basis for the processing, for the purposes covered by that legal basis.

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Your rights:

 

Used abbreviation:

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
on the protection of natural persons with regard to the processing of personal data and on the free movement
of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

According to GDPR, you have the following rights relating to the processing of your personal data, exercised by contacting Polidea via [e-mail, phone].

1)       to access to your personal data (art. 15 GDPR) by requesting sharing and/or sending a copy of all your personal data processed by Polidea

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7)       to lodge a complaint with a supervisory authority,
in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing
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